F.A.Q.'s

Below you'll find a listing of the library's most Frequently Asked Questions regarding our services (access more items on our FAQ Page).  If your question isn't addressed in this section, Contact Me (Tremain Jackson, South Branch Manager) and I'll answer it.

What do I do if the library doesn't own an item I want?
  • Option 1: Make a Purchase Request online and we'll work to acquire a copy of the requested title.  Once purchased, you will be placed on the reserve list and notified when it is available for pickup.
  • Option 2: For materials released more than a year ago, you may request the item/s through Interlibrary Loan to borrow the item/s from a library outside of Abilene.  This generally takes 2-3 weeks.
How do I get a library card?
Library cards are free for Taylor County residents, $10.00 for Texas residents outside of the county.  If you reside outside of the county, but own property inside county lines, or you're an employee with the City of Abilene, you may qualify for a free library card.  Visit our Get a Library Card page for details.

Can I get a library card if I do not live in Abilene?
Yes.  Library cards may be acquired by any Texas resident.  Learn more on our Get a Library Card page.

How old do I have to be to get a library card?
There are no age restrictions; however, minors will require a parent/legal guardian to acquire a library card unless the individual is married or an emancipated minor.

What's a PIN and how do I get one?
A PIN is a Personal Identification Number established when you register for a library card.  PIN's are at least 4-digits and/or characters in length and allow you to access your account online, use our self-checkout stations, etc.  If you did not register for a PIN, or don't remember your PIN, contact us and staff may assist you.

How long can I keep a book?
  • Books/Audiobooks/Music CDs = 3 weeks
  • DVDs = 2 weeks (3-days for bestsellers in high demand)
  • Magazines & Bestsellers = 1 week
  • Interlibrary Loan Loans = 3 weeks
What are your late fees?
  • Books/Audiobooks/Magazines/Music CDs/Interlibrary Loan Materials = $0.10 per day per item
  • DVDs = $0.25 per day per item
Fines will not exceed $5.00 per item.

Can I checkout if I don't have my library card with me?
Yes.  We will require a valid Photo ID.  If you're a minor, library staff may verify your information to access your account.  If needing a replacement card, they're offered for $1.00 at any branch library.

Can I return books to any location?
Yes.  Materials may be returned to any location including university libraries at Abilene Christian, Hardin-Simmons, and McMurry.  All locations offer a 24-hour book drop for returning library materials.

Are there meeting rooms available at the library?Yes. Both the Main Library and Mockingbird Branch offers access to meeting rooms at a rate of $10.00/hr (free for non-profits). The South Branch Library will begin to do so in late 2016 when re-located to its new location in the Mall of Abilene (there will also be a different fee for use).  For more information, view our Meeting Room Section on our policies page.

Does the library provide access to business center services?
All locations offer access to computers, word processing programs, printing, Wi-Fi, photocopiers (both black & white and color copies), scanning services, and notary services (available upon request).  At this time, we do not offer faxing services, but we may refer you to nearby businesses if requested.

Do you offer library tours?
All locations are available to provide tours to school groups, organizations, clubs, etc. Contact the branch location of your choice and library staff will connect you with the proper employee to handle your request.

Do you have Wi-Fi?
Yes. Wi-Fi is available at all library branch locations during normal business hours.

Do you provide Internet access?
Yes. Internet-access is available at all library branch locations. You must have a valid library card to sign on or guests/visitors may see library staff to inquire about signing on as a guest.

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